How do I supply a PDF file?
Saving as a pdf is an option in most editing or artwork software, however you can send us a jpeg file if you wish and we can convert it for you.
What is bleed?
Bleed is required to ensure edge-to-edge colour on your final product. Any background colours or images need to expand your final size by 3mm on all sides to allow for any movement on the guillotine.
What file types do you accept and how should I send them?
We prefer to receive files in print ready PDF format, as this speeds up the production process, but we can also accept Jpegs. If you are unable to supply your files in this format, we can convert it for you, please call us on 0333 202 6989
If your file is too large to send over by email then please send via any file transfer site, we prefer www.wetransfer.com as it is free to us.
What is CMYK?
CMYK is also referred to as ‘Full colour printing’ or ‘Four colour printing’ and is the most commonly used printing technique. The system uses 4 colour primary colours as its base – Cyan, Magenta, Yellow and Black – with various combinations of these 4 it is possible to produce virtually every colour you can imagine!
What if I miss the delivery of my printing?
When possible, we like to provide you with a delivery window. However, if you are not in when your delivery has been attempted then do not worry, our couriers will leave a calling card with the details on for you to rearrange. All deliveries will be attempted twice and we will try and alert you before the courier returns the parcel back to us.
What sort of quality can I expect?
At The Design Print Distribution Group, we pride ourselves on the quality of the work we produce. We know we aren’t the cheapest printers out there, but we believe ‘you get what you pay for’. Our reputation has been built on 3 important things, Quality, Value and Service and our 1000’s of customer are very happy with what we can offer.
Is my order subject to VAT?
This question is never easy, however here are the most common reasons for charging VAT.
If your leaflet is to be used as admission, or as a discount to a product or service. I.E. ‘Free admission with this leaflet’ or 10% off with this card. If your product has an area to be written onto, i.e a form or a notes page, that makes up 25% or more of the final design. You can find out more about VAT print rules & regulations from HM Revenue & Customs HM Revenue & Customs
What if I want to print something which is not a normal print size?
If your design is in-between an ‘A’ size, for example 220mm x 173mm, then it would be best to place this as an A4 and let us know the size is different. However if what you require is completely bespoke in size and shape, or you are just unsure of which ‘A’ size you would need, then please contact us on 0333 202 6989 and we will talk you through your options.
What kind of paper will my job be printed on?
We have several paper types available, depending on what product type you are ordering. The individual pricing pages show available standard options, and many other custom options are available. Contact us for details
How long will it take to get my order?
What if I want to change something on my order after I've placed it or approved the proof?
If a change is requested, we will do everything we can to make the correction before printing, but we cannot guarantee this. We accept no responsibility, under any circumstances, for any mistakes present on the completed work, as the signing-off of a proof absolves us of all liability (see terms and conditions).